Returns + Exchanges

 

Returns
You may return any product purchased online within 7 days of receipt. Items must be returned unused, unaltered and unwashed. All original packaging and labelling must be returned in good condition also. Returns may be made via our online store gregory.net.nz and at any of our physical stores. To return an item via our online store, please contact clarawigmore@gmail.com to request a return authorisation. Please allow suitable time for us to process your request. A representative will contact you with your return authorisation number and shipping instructions. You will receive a confirmation email once your return has been received and processed. Shipping and handling charges are not refunded unless the original item was incorrect or faulty.

Exchanges
If you wish to exchange an item please email us as soon as possible. Unfortunately we cannot guarantee the availability of merchandise for exchanges. Initial and return shipping and handling charges are not refunded unless the original item was incorrect or faulty. Once your item has been received, your new item will be sent to you within five working days. We will advise you of the item’s tracking number and expected arrival date.